TERMS AND CONDITIONS
All reservations must be made in writing through our official website or via email to one of our designated email addresses. We strive to handle and respond to your reservation requests within 24 hours. If, due to any specific reasons, we are unable to process your requests, we will inform you accordingly. In the event of the unavailability of hotels, flights, or specialized services, our Travel Expert will provide alternative recommendations before finalizing your booked services.
Once a reservation is made, our Travel Expert will send a booking confirmation and invoice to your designated email address. A deposit will be required upon confirmation, and the remaining balance will be settled according to our deposit and payment policies outlined below.
DEPOSIT AND DOWN PAYMENT
Upon confirmation of booking a tour, a deposit of 20% of the total tour price is required. In certain cases, an additional deposit may be necessary if the normal deposit amount is lower than the required amount set by local suppliers.
Your reservation will be secure until 45 days before the departure date. At that point, we require full payment for all services via money transfer or credit card payment. Please note that any bank transfer charges or fees are the responsibility of the client.
All tour packages listed on our website operate on a pre-payment basis. Payment can be made through bank transfer or major credit cards such as Visa, Mastercard, or American Express (please add a transaction fee of 3.85% for Visa and Mastercard, or 4.5% for American Express to the total payment amount each time). Alternatively, you can pay securely online through our provided server by filling out the form.
Please be aware that bank charges apply to bank transfer payments. The agreed-upon amount should be fully paid without any deduction for bank charges or other commissions on remittances. All bank remittances must be received in full, and any bank charges incurred by your bank or any correspondent bank are your responsibility.
Upon receiving your payment, we will issue the hotel voucher and/or final confirmed itinerary, which will be sent to you via email.
We understand the need for flexibility, and you can amend your booking after it has been made. Simply contact us at firstname.lastname@example.org with your booking number, and our reservations team will gladly assist you in making the necessary amendments. Please note that any additional expenses resulting from the amendment will be communicated to you, and the final revised itinerary and invoice will be sent to your email once all amended services are confirmed.
If you are using a travel voucher for re-bookings and changes, the terms and conditions of the voucher will apply within its validity period.
The following charges apply for partial or total cancellations made for tours with travel dates starting September 1st, 2023:
- Earlier than 45 days prior to the arrival date: The deposit is non-refundable, and additional cancellation fees may apply as per the policies of the concerned suppliers (e.g., flight, boat, train companies, hotels, etc.).
- Between 44 and 25 days prior to the arrival date, A 30% cancellation fee of the total amount per group or booking is applicable, along with any cancellation fees imposed by the concerned suppliers.
- Between 24 and 14 days prior to the arrival date, A 50% cancellation fee of the total amount per group or booking is applicable, in addition to any cancellation fees imposed by the concerned suppliers.
- Between 13 and 3 days prior to the arrival date, A 70% cancellation fee of the total amount per group or booking is applicable, in addition to any cancellation fees imposed by the concerned suppliers.
- Less than 3 days prior to the arrival date or No-show: A 100% cancellation fee of the total amount per group or booking is applicable.
- Refunds, if applicable, will be returned using the same payment method used for the original transaction. Any banking fees or deductions imposed by correspondent banks will be the client’s responsibility.
- All administrative and banking service fees will be forfeited in the event of cancellation after service confirmation.
REFUND OF UNUSED SERVICES
No refund will be given for any unused service once the trip has commenced.
ASIA TRAVEL MATES CORP is not liable for any loss, injury, or damage sustained by passengers. Any additional expenses incurred due to delays, accidents, natural disasters, pandemics, political actions, or unrest must be borne by the passengers. Passengers are required to have full travel insurance. Accommodations and itineraries may be affected by airline schedules and local conditions. In such cases, ASIA TRAVEL MATES CORP will make every effort to provide suitable alternatives of similar value. By participating in any tour, all parties involved implicitly agree to the above conditions.
PASSPORT AND ENTRY VISA
Your passport must be valid for at least six months following your entry date to your travel destination. It is your responsibility to ensure that you possess a valid passport and travel insurance
Travel insurance is not included in the tour prices. It is the passenger’s responsibility to verify if their local health insurance carrier provides coverage while traveling.
We strongly advise passengers to purchase a comprehensive travel insurance policy that covers all aspects of the tour, including the loss of deposits due to cancellation, loss of baggage and personal items, personal injury, death, and any related COVID-19 matters (if applicable). If insurance is declined, a waiver must be signed.
If you need to speak with us, please contact our Reservation Center at +84.08.55.25.12.72 during our business office hours. You can also reach us through live chat.