Who we are

Vietnam Travel Deals is a non-profit online platform managed by Asia Travel Mates. Our mission is to connect travelers with the best travel experiences Vietnam has to offer. We are dedicated to empowering local hoteliers and vacation rental owners by providing a free platform to list their services, enabling travelers to discover unique and affordable accommodations.

Our team comprises seasoned travel experts who are passionate about Vietnam. We are committed to delivering unparalleled value and exceptional service to both travelers and local providers. Through our platform, we aim to showcase the diverse wonders of Vietnam and foster meaningful connections between visitors and the local tourism community.

By bridging the gap between travelers and local hospitality providers, we strive to promote sustainable tourism and ensure that the benefits of Vietnam’s thriving travel industry are shared equitably. Join us on this journey as we invite you to explore the essence of Vietnam and create unforgettable memories.

Effective Date: June 1, 2024

vietnamtravel.deals (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you use our website at vietnamtravel.deals (the “Site”) and our related travel booking services (collectively, the “Services”).

By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our practices, please do not access or use the Services.

Information We Collect

Personal Information

We collect information that can be used to identify you as an individual (“Personal Information”) when you voluntarily provide it to us, such as when you create an account, make a booking, or contact us. The types of Personal Information we may collect include:

  • Contact information:Your name, email address, mailing address, and phone number.
  • Payment information:Your credit or debit card number, expiration date, billing address, and other payment-related information.
  • Travel information:Your passport details, travel preferences, and any other information you provide about your trip.
  • Communications:The content of messages you send to us, such as feedback, questions, or customer service inquiries.

Non-Personal Information

We also collect information that does not directly identify you as an individual (“Non-Personal Information”) when you use our Services. This may include:

  • Usage data:Information about how you use the Services, such as the pages you visit, the links you click, and the searches you perform.
  • Device information:Details about the device you use to access the Services, such as your IP address, browser type, operating system, and mobile device identifier.
  • Location information:Your approximate geographic location, based on your IP address or mobile device’s location services.
  • Cookies and similar technologies:are small data files placed on your device that collect information about your use of the Services. See the “Cookies and Similar Technologies” section below for more details.

We may combine your Personal Information with Non-Personal Information, but we will treat the combined information as Personal Information.

How We Use Your Information

We use the information we collect about you for the following purposes:

Providing and Improving Our Services

  • To enable you to use and access the Services, including processing your bookings and payments.
  • To respond to your inquiries, feedback, and support requests.
  • To personalize your experience and provide you with tailored content and recommendations.
  • To develop, test, and improve the Services.

Marketing and Advertising

  • To send you promotional communications about our products, services, and special offers.
  • To display targeted advertising to you on the services and third-party websites and applications.

Analytics and Research

  • To analyze how users interact with the Services and understand user trends and preferences.
  • To conduct research and analysis to better understand our customers and improve our products and services.

Legal and Safety Purposes

  • To comply with applicable laws, regulations, and legal processes.
  • To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
  • To enforce our Terms of Service or other agreements.

Other Purposes

  • With your consent, for any other purpose disclosed to you at the time of collection.

How We Share Your Information

We may share your information with the following parties:

Service Providers

We share your information with third-party service providers that perform services on our behalf, such as payment processors, cloud storage providers, and analytics and marketing platforms. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Affiliates

We may share your information with our subsidiaries and corporate affiliates for purposes consistent with this Privacy Policy.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, we may share your information with the prospective or actual parties involved in the transaction.

Legal Compliance and Protection of Rights

We may share your information if we believe in good faith that it is necessary to: (i) comply with applicable laws, regulations, legal processes, or government requests; (ii) enforce our Terms of Service or other agreements; (iii) protect the security or integrity of the Services; or (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

With Your Consent

We may share your information in any other circumstances with your consent.

We do not sell or rent your Personal Information to third parties for their marketing purposes without your explicit consent.

Cookies and Similar Technologies

We and our service providers use cookies, web beacons, and other similar technologies to collect information about your use of the Services and to personalize your experience. Cookies are small data files stored on your device, and web beacons are small electronic files that can monitor your use of the Services.

The types of cookies and similar technologies we use include:

  • Strictly Necessary Cookies:These cookies are essential for the operation of the Services and cannot be disabled.
  • Functional Cookies:These cookies remember your preferences and settings to provide a more personalized experience.
  • Analytical Cookies:These cookies collect information about how you use the Services, which we use to improve the Services and understand user behavior.
  • Advertising Cookies:These cookies are used to display relevant ads and measure the effectiveness of our advertising campaigns.

You can control the use of cookies through your browser settings. However, if you choose to disable cookies, some features of the Services may not function properly.

Your Choices and Rights

Marketing Communications

You can opt out of receiving promotional emails from us by following the unsubscribe instructions in the email or by contacting us at the information provided below. Please note that even if you opt out, you may still receive transactional or service-related emails from us.

Cookies

As mentioned above, you can control the use of cookies through your browser settings.

Access, Correction, and Deletion

You have the right to access, correct, or delete the Personal Information we hold about you. To exercise these rights, please contact us at the information provided below. We may require verification of your identity before fulfilling your request.

Additional Rights

Depending on your location, you may have additional rights, such as the right to data portability or the right to object to the processing of your Personal Information. To learn more about your specific rights, please contact us.

Data Retention and Security

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We implement appropriate technical and organizational measures to protect the security of your Personal Information, but we cannot guarantee absolute security.

Children’s Privacy

The Services are not directed to or intended for use by children under the age of 13. We do not knowingly collect Personal Information from children under 13. If you believe we have inadvertently collected such information, please contact us, and we will take steps to delete the information.

International Data Transfers

We may transfer your Personal Information to countries outside of your home country, including to countries that may have different data protection laws than your home country. When we do so, we use appropriate safeguards to ensure the protection of your Personal Information, such as standard contractual clauses approved by the European Commission.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on the Site and updating the “Effective Date” at the top of this policy. Your continued use of the Services after the Effective Date constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Asia Travel Mates
Email: support@asiatravelmates.com
Phone: +84 08 5525 1272
3C69 Pham Van Hai Commune, Binh Chanh District, Ho Chi Minh City, Vietnam

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