FAQ

refund

How do I book a vacation rental on vietnamtravel.deals?

To book a vacation rental, simply browse the available properties, select the one you’re interested in, and click the “Book Now” button. You’ll then be guided through the booking process, which includes providing your travel dates, number of guests, and payment information.

What types of properties are available on your site?

We offer a wide variety of vacation rental properties across Vietnam, including beachfront villas, city apartments, tropical bungalows, and more. You can filter your search by location, property type, number of bedrooms, and amenities to find the perfect accommodation for your trip.

How do I know if a property is legitimate and trustworthy?

All of the vacation rentals listed on our site have been thoroughly vetted and verified. We only work with reputable property owners and managers who meet our high standards for quality, safety, and customer service. You can also read verified reviews from past guests to get a sense of the property.

Can I communicate directly with the property owner?

Yes, you can communicate directly with the property owner or manager through our secure messaging system. This allows you to ask any questions, discuss special requests, or coordinate check-in details prior to your stay.

What is your cancellation and refund policy?

Our cancellation and refund policy varies by property, but we strive to offer flexible options. Most properties allow for free cancellation up to a certain number of days prior to check-in. We recommend reviewing the specific policy for your booking before completing your reservation.

Do you offer any discounts or deals on longer stays?

Absolutely! We frequently offer special discounts for bookings of 7 nights or more. You can find these deals highlighted on the property listing pages. We also have a loyalty program that provides ongoing savings for frequent travelers.

How do I leave a review for a property I’ve booked?

After your stay, we’ll send you an email invitation to submit a review of the property and your overall experience. Your feedback helps us maintain high standards and also assists future travelers in making informed decisions.

Do you have 24/7 customer support in case I have issues?

Yes, our customer support team is available 24 hours a day, 7 days a week to assist you. Whether you have questions during the booking process or need help while on your trip, our knowledgeable staff is here to provide prompt and friendly support.

Can I book experiences and activities through your platform?

In addition to vacation rentals, we also offer a curated selection of local experiences, tours, and activities that you can book through our website. This allows you to plan your entire Vietnam trip in one convenient place.

What payment methods do you accept for vacation rentals?

We accept a variety of payment methods, including major credit cards, digital wallets, and bank transfers. You can securely checkout using the payment option that works best for you.

Are the vacation rental prices listed per night or per stay?

The prices shown are typically per night, but this can vary by property. Be sure to double-check the pricing details before completing your booking.

Do you have any pet-friendly vacation rentals available?

Yes, we do have a selection of pet-friendly vacation rentals for travelers with furry companions. You can use the filters to search for properties that allow pets.

Can I request early check-in or late check-out?

Many of our vacation rental properties are able to accommodate early check-in or late check-out requests, depending on availability. Just let us know your needs in advance and we’ll do our best to accommodate.

Do you offer any discounts for larger groups or families?

Absolutely, we have special group rates and discounts available for bookings of 4 or more guests. This can provide great value for family vacations or group trips.

How do I know the vacation rental will be clean and well-maintained?

All of the properties listed on our site are regularly inspected to ensure they meet our high cleanliness and maintenance standards. We also rely on guest reviews to monitor the upkeep of each rental.

Is wifi and internet access included in the rental price?

The majority of our vacation rentals provide free wifi and high-speed internet access for guests. However, you should double-check the listing details to confirm what is included.

Can I get a refund if I need to cancel my booking?

Our cancellation and refund policies vary, so it’s important to review the specific terms for the property you’ve booked. Many offer free cancellation up to a certain number of days prior to arrival.

Do you have any accessible vacation rentals available?

Yes, we have a selection of vacation rentals that are wheelchair accessible or designed for travelers with special mobility needs. You can use the filters to search for these properties.

How do I know the vacation rental will be safe and secure?

Security and safety are top priorities. All of our vacation rentals have secure locks, surveillance cameras (where permitted), and other measures to protect our guests.

Can I leave a private message for the property owner?

Absolutely, our messaging system allows you to communicate privately with the property owner or manager before, during, and after your stay.

Do you offer any package deals or bundles?

Yes, we frequently put together special package deals that combine vacation rentals with flights, activities, or other travel services to provide added value.

What is your policy on damages or extra cleaning fees?

Most properties will require a refundable security deposit to cover any potential damages or excess cleaning fees. The specific policies are outlined in the rental agreement.

Can I request special amenities or customizations?

Many of our property owners are happy to accommodate special requests, whether it’s stocking the kitchen with certain items or arranging for additional services. Just let us know your needs.

Do you have any eco-friendly or sustainable vacation rentals?

Yes, we have a selection of vacation rentals that focus on sustainability, such as those with solar power, water conservation, or other green initiatives.

How do I know the vacation rental will be accurately represented?

We strive to ensure all listings provide accurate and detailed information, including high-quality photos. If a property doesn’t match the description, we encourage guests to let us know.

Can I get help planning my entire Vietnam itinerary?

Absolutely, our travel concierge team is available to help you plan your dream Vietnam vacation, from booking flights and activities to customizing your itinerary.

Do you offer any loyalty or rewards programs for frequent travelers?

Yes, we have a loyalty program that provides ongoing discounts, special offers, and other perks for our most frequent guests.

What is your policy on events, parties, or large gatherings?

Many of our vacation rentals have restrictions on events, parties, or large groups to ensure a peaceful environment for all guests. Be sure to review the policies before booking.

Can I get a refund if I’m not satisfied with my vacation rental?

While we strive to ensure every guest has a wonderful experience, we understand that issues can occasionally arise. Our team will work with you to try and resolve any problems, and, in some cases, offer a partial refund. Please also note that refunded only if there is a report of the problem within 24 hours of the incident.

Do you have any options for monthly or long-term rentals?

Yes, we do have a selection of vacation rentals that are available for monthly or extended stays, which can be a great option for digital nomads or those looking to stay in Vietnam for a longer period.